choose language

This article will help you if you encounter any of the following issues:

- The screen of the scale doesn't turn on
- The screen of the scale is blurry or not bright enough



The screen of the scale doesn't turn on

If the screen of your scale doesn't turn on, perform the following steps:

  1. Make sure you've removed the battery tab if it's the first time you're installing the scale.
  2. Make sure you're using alkaline, non-rechargeable batteries.
  3. Make sure the batteries are correctly put in the battery compartment and that they are not dirty or corroded.
    If they are, you can clean them with a cotton swab and some rubbing alcohol.
  4. Make sure the batteries work properly.
    You can try using new batteries to see if that's where the issue comes from.



The screen of the scale is blurry or not bright enough

If the screen of your scale is blurry or not bright enough, reach out to Customer Service by clicking the Contact us button at the bottom of the page. Make sure you send us a picture of the screen so that we can see the issue more clearly.

Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.