If you have a Body Pro 2, Body Smart, or Body Comp and your weight measurements don't seem accurate, please follow these steps:

1. Place the scale on the hard floor, wait 10 seconds, and weigh yourself. It is important that you wait 10 seconds after placing down or moving the scale before weighing yourself as the scale needs several seconds to calibrate. You must also wait 10 seconds in between each weigh-in.

2. If you find that the scale is still not accurate, could you please place an object of known weight (weighing at least 15 pounds or 7 kilograms) on the surface of the scale. The object should fit completely on the surface of the scale and you should not touch it while it is on the scale to ensure an accurate measurement. Please take note of the actual weight of the object and the weight displayed on the scale.

If you have any other scale model and your weight measurements don't seem accurate, please follow these steps:

1. Remove the batteries from the scale for a full 60 seconds and then reinsert them? Once you have done this, place the scale on the hard floor, wait 10 seconds, and weigh yourself. It is important that you wait 10 seconds after placing down or moving the scale before weighing yourself as the scale needs several seconds to calibrate. You must also wait 10 seconds in between each weigh-in.

2. If you find that the scale is still not accurate, could you please place an object of known weight (weighing at least 15 pounds or 7 kilograms) on the surface of the scale. The object should fit completely on the surface of the scale and you should not touch it while it is on the scale to ensure an accurate measurement. Please take note of the actual weight of the object and the weight displayed on the scale.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.