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Our support agents may ask you the serial number of your Withings product. This information allows them to retrieve diagnostics and usage data for your product.

The serial number of your device starts with 0024E4 and can be found in different places according to your product:

  On the packaging In the battery compartment Beneath the product
Body/Body+ X X  
BPM Connect X   X
Sleep X   X
Pulse HR


Move X    


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