BPM Connect + Data Hub - Frequently asked questions about Data Hub
What is Data Hub and how does it work?
Data Hub is a powerful solution that solves accessibility issues with preconfigured devices that require no installation from users and securely connect retrieved data to your external services. This cellular gateway has worldwide compatibility: no smartphone and no Wi-Fi network is required.
Devices are installed with the Data Hub, so no other installation is required by the end-user. Once Data Hub is plugged into an electrical outlet and reaches the cellular network, the setup of your device is done automatically: you can turn it on and use it normally.
I don't have a Data Hub, what should I do?
If you haven't been provided with a Data Hub, it means that your device does not need one.
How does Data Hub sync my data?
Data Hub gives instant and continuous feedback on the connection status. In a regular state, when the cellular connection is well established, the indicator light is green. When data is being exchanged, the indicator light blinks. The light is red only when Data Hub cannot reach the network to properly sync data. In this case, the Withings device will also display an error message.
Do I need to have a smartphone or a Wi-Fi network to use Data Hub?
No smartphone and no Wi-Fi network is required. Data Hub uses a cellular connection, which provides a solution for aging, rural, and diverse populations.
Can I use Data Hub in every country?
Data Hub has worldwide compatibility, you don't need to have a smartphone or a Wi-Fi network. Data Hub has a SIM card included for the cellular network and is available in the following countries:
Argentina, Belgium, Canada, Colombia, France, Germany, Netherlands, Norway, Poland, Romania, Switzerland, Turkey, United Arab Emirates, United States, Japan, Korea, New Zealand, Russia, Singapore, Spain, Sweden, Taiwan, Province of China, Thailand
What does the color of the LED mean?
- Blue LED: Data Hub is looking for network.
- Green LED: Data Hub is connected.
- Blinking LED: Data Hub is exchanging data.
- Red LED: Data Hub is not syncing.