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How long can the battery of my watch last?

Pulse HR can operate for up to 20 days on a single charge.


Is my watch waterproof?

  • Your Pulse HR can withstand a pressure similar to that of a 50 m (165 ft) depth. You can, therefore, use it when dishwashing, splashing or swimming. However, it can't be used for diving or snorkeling.
  • Do not press the button of your Pulse HR when it is under water.
  • Avoid long exposure to salt water. Make sure you rinse your tracker with fresh water after spending time swimming in salted water.
  • Avoid exposure to any chemical products such as solvents, detergents, perfumes or cosmetics. They may damage the wristband, the casing of the watch, or the HR sensor.
  • Avoid extreme atmospheres (e.g., saunas or steam rooms).
  • The aging of the materials may affect the waterproofness of the watch. Water resistance cannot be permanently guaranteed.


How does my watch measure my heart rate?

Pulse HR collects data on heart rate using photoplethysmography (PPG) and calculates a measurement based on dedicated algorithms. PPG uses light absorbed by the blood and skin to measure the variation in blood flow to the veins, which can be used to calculate heart rate. That is why it may be difficult to obtain an accurate measurement if the Pulse HR is not worn optimally.

To obtain the most accurate results please follow these guidelines:

  • Pulse HR should be worn tightly enough that the sensor on the back of the tracker face touches your skin.
  • Wear Pulse HR 1 to 2 finger width away from your wrist bone.
  • Use the wristband Withings provides with your Pulse HR.
  • Make sure that your tracker stays in place during exercise. If it moves around at all, tighten your band one notch.
  • Make sure your band is secure, but not too tight. It should be comfortable and allow proper circulation.
  • Make sure the tracker is clean, so the green LEDs are not obstructed by dust or dirt.

Additional factors that can cause heart rate to be measured inaccurately:

Skin perfusion

Skin perfusion, or how much blood is flowing through the skin, varies among individuals and according to the environment. In certain circumstances, Pulse HR may not be able to provide an accurate heart rate measurement.

Skin and blood properties

The technology used by Pulse HR is based on the light absorbed by your skin and blood. Any permanent or temporary changes to your skin, such as tattoos, sweat, or even hair on the wrist may affect the measurements.


Environmental factors may affect the ability of Pulse HR to take an accurate measurement. For example, water may obstruct or modify the light dispersion, and cold weather may impact skin perfusion.


Pulse HR needs to stay securely in place to provide a heart rate measurement. Activities that cause force to the wrist, such as boxing or volleyball, may not allow Pulse HR to provide an accurate heart rate measurement.

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