BPM Connect Pro - An error message is displayed on the screen. What should I do?
This article will help you if you receive any of the following error messages:
This means BPM Connect Pro was not able to upload your previous measurements and is having issues connecting to a network. This is maybe due to a temporary regional network outage. Keep weighing in as usual (your measurements will be stored and transmitted when the network outage is resolved).
If “Error 401” continues to be displayed, try the following instructions:
- Move your BPM Connect Pro closer to a window or on a higher floor if you live in a multi-level home. This might help to have a better connection so the blood pressure monitor can upload the measurements. Also, if you always take a blood pressure measurement at a specific time, try changing your habits for a day by taking a measurement at another time of the day.
- Check the cellular coverage in the room where your BPM Connect Pro is located. Your BPM Connect Pro is not using the same network as your cell phone, however, you may check the signal strength on your cell phone to determine if there might be blackout areas inside your home.
- If the previous troubleshooting was not successful, please contact the member support of the program in which you are enrolled.
Error 402 or Error 403
If you receive any of the error messages listed above, please reach out to the Withings team by clicking the Contact us button at the bottom of the page.
Error 404 or Error 407
Try to take a measurement again. If the error appears again, try changing the location of your device by moving it close to a window or on a higher floor if you live in a multi-level home, and try again. This might help to get a better connection so the device can upload the measurements.
This means the cuff is not tight correctly. Please refer to the best practices for more information on how to position BPM Connect Pro.
This means talk or movement has been detected during the measurement. Please try to take a new measurement and make sure you follow the best practices.
This means no heart rate has been detected. Please try to take a new measurement and make sure you follow the best practices.
This means there has been an error calculating blood pressure. Please try to take a new measurement and make sure you follow the best practices.
This means the heart rate measurements recorded are outside of the 40-180 bpm range the
BPM Connect Pro is certified to measure. As such, a low heart rate can result in this error message.
This means the measurement has been stopped manually.
This means the battery level is too low. Please charge BPM Connect Pro using the provided charging cable before taking a new measurement.
This means BPM Connect is not inflating correctly. Please try to take a new measurement and make sure you follow the best practices.