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BPM Connect + Data Hub - Installation Issues

This article will help you if you encounter any of the following issues:

- The screen of BPM Connect doesn't turn on
- The setup process fails
- The Data Hub doesn't turn on

 

The screen of BPM Connect doesn't turn on

If the screen of BPM Connect doesn't turn on, please load the monitor with provided charging cable. If you performed a factory reset, press and hold the button to turn BPM Connect on.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page. 

 

The setup process fails

  1. Make sure your Data Hub is plugged in a power socket.
  2. Keep your scale close to your Data Hub during the installation process.

If you still encounter issues, please reach out to the support service of your program provider.

The Data Hub doesn't turn on

If the LED signal does not turn green after 10 minutes, plug Data Hub closer to a window, where the network reception may be better.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.

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