choose language

This article will help you if you encounter any of the following issues:

- The screen of BPM Connect doesn't turn on
- The setup process fails
- The BPM Connect Pro has no service

 


The screen of BPM Connect doesn't turn on

If the screen of BPM Connect doesn't turn on, please load the monitor with provided charging cable. If you performed a factory reset, press and hold the button to turn BPM Connect on.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page. 

 


The setup process fails

Note: After the button for 3-seconds press on the button, BPM Connect Pro can take up to 15 min to connect to the cellular network.

 

bpm-connect-pro-cross.png

 

After receiving your scale and having pressed the button for 3 seconds it will try to connect to the cellular network (it can take up to 15 min).

First use case: you see this cross (above) appearing on the screen.

  1. Please try installing BPM Connect Pro again by doing a 3 seconds press again.
  2. If the previous troubleshooting was not successful, try changing the location of your BPM Connect Pro by moving it close to a window or on a higher floor if you live in a multi-level home. This might help to get a better connection so the blood pressure monitor can be set up.
  3. Check the cellular coverage in the room where your blood pressure monitor is located. BPM Connect Pro is not using the same network technology as your cell phone, however, you may check the signal strength on your cell phone to determine if there might be blackout areas inside your home.
  4. If the previous troubleshooting was not successful, please try to install your product tomorrow. Try also to install your device outside of your accommodation. By testing it outside, it can help us a lot to eliminate some categories of issues.
  5. If you encounter the same issue, this might be due to the fact that you are in a cellular dead zone.

Second use case: you went to do something else during the setup and the screen is now turned off, and by doing a 3 seconds press on the button you see “Hello” again.

  1. Try changing the location of your BPM Connect Pro by moving it close to a window or on a higher floor if you live in a multi-level home. This might help having a better connection so the blood pressure monitor can be set up.
  2. Check the cellular coverage in the room where your blood pressure monitor is located. BPM Connect Pro is not using the same network technology as your cell phone, however, you may check the signal strength on your cell phone to determine if there might be blackout areas inside your home.
  3. If the previous troubleshooting was not successful, please try to install your product tomorrow. Try also to install your device outside of your accommodation. By testing it outside, it can help us a lot to eliminate some categories of issues.
  4. If you encounter the same issue, this might be due to the fact that you are in a cellular dead zone.

If you still encounter issues, please reach out to the support service of your program provider. 

 


The BPM Connect Pro has no service

This means that your blood pressure monitor can’t connect to the cellular network. If your blood pressure monitor can’t connect to the cellular network, please perform the following steps:

  1. Try moving your BPM Connect Pro closer to a window or on a higher floor if you live in a multi-level home. This might help to have a better connection so the blood pressure monitor can be set up.
  2. Check the cellular coverage in the room where your BPM Connect Pro is located. Your blood pressure monitor is not using the same network as your cell phone, however, you may check the signal strength on your cell phone to determine if there might be blackout areas inside your home.
  3. Cellular connections can be affected by rain, fog or humidity. If you see this error on a stormy day, it is likely the problem will be solved when the weather gets better.
  4. If the previous troubleshooting was not successful, please try to install your product tomorrow. Try also to install your device outside of your accommodation. By testing it outside, it can help us a lot to eliminate some categories of issues.
  5. If you encounter the same issue, this might be due to the fact that you are in a cellular dead zone.

If you still encounter issues, please reach out to the support service of your program provider.

Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.