This article will help you if you encounter any of the following issues:

- The screen of the scale doesn't turn on
- The setup process fails
- The screen displays "No service"

The screen of the scale doesn't turn on

If the screen of your scale doesn't turn on when stepping on it, perform the following steps:

1. Make sure you've removed the battery tab if it's the first time you're installing the scale.
   
   
2. Make sure you're using alkaline, non-rechargeable batteries.
3. Make sure the batteries are correctly put in the battery compartment and that they are not dirty nor corroded.
   If they are, you can clean them with a cotton swab and some rubbing alcohol.
4. Make sure the batteries work properly.
   You can try using new batteries to see if that's where the issue comes from.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

The setup process fails

After receiving your scale and having removed the tab underneath the scale, it will try to connect to the cellular network (which can take up to 15 min).

If you see the screen “Setup failed” appearing, or if you see "Hello" when weighing yourself after the alleged setup time, try installing it again by following these steps:

1. Try stepping on the scale once again. If nothing happens, give a short press on the button at the back of the scale to restart the installation process.
   
2. Try changing the location of your scale by moving it closer to a window or on a higher floor, if you live in a multi-level home. This might help to have a better connection so the scale can be set up.
3. Check the cellular coverage in the room where your scale is located. Your scale is not using the same network as your cell phone, however, you may check the signal strength on your cell phone to determine if there might be blackout areas inside your home.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

The screen displays "No service"

If your screen displays No service, this means that your scale can’t connect to the cellular network.

To connect your scale to the network, please perform the following steps:

1. Try installing Body Pro again by stepping on the scale or giving a short press on the button at the back of the scale.
   
2. If the previous troubleshooting was not successful, try changing the location of your scale by moving it close to a window or on a higher floor if you live in a multi-level home. This might help to have a better connection so the scale can be set up.
3. Check the cellular coverage in the room where your scale is located. Your scale is not using the same network as your cell phone, however, you may check the signal strength on your cell phone to determine if there might be blackout areas inside your home.
   Note: Cellular connections can be affected by rain, fog or humidity. If you see this error on a stormy day, it is likely the problem will be solved when the weather gets better.
4. If the issue persists, please download the Connect Assistant app to configure your device via Wi-Fi. The app will provide you with step-by-step instructions to connect your device to Wi-Fi or Bluetooth communication. 
5. Please use the appropriate link below depending on which mobile device they are using:
   - Connect Assistant for Android
   - Connect Assistant for iOS

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.