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Scale + Data Hub - An error is displayed on the screen of my scale. What should I do?

This article will help you if you get any of the following error screens:

 

HW Fault 895

If you come across this error, please reach out to Customer Service by clicking the Contact us button at the bottom of the page to arrange for the exchange of your scale.

 

Synchronization issue

nosync.gif

If you come across this screen, it means that your scale wasn't able to sync with the app. If that happens, make sure your scale is close enough to the Data Hub.
If you're not sure it is, try to move it closer to see if that fixes the issue.

 

Low battery warning

battery_low.gif

If you come across this screen, it means that you'll need to replace the batteries of your scale soon. 

 

Battery empty warning

battery_empty.gif

If you come across this screen, it means that you should replace the batteries of your scale as soon as possible.

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