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This article will help you if you encounter any of the following issues:

- The screen of the scale doesn't turn on
- The setup process fails
- The Data Hub doesn't turn on


The screen of the scale doesn't turn on

If the screen of your scale doesn't turn on when stepping on it, perform the following steps:

  1. Make sure you've removed the battery tab if it's the first time you're installing the scale.

  2. Make sure you're using alkaline, non-rechargeable batteries.
  3. Make sure the batteries are correctly put in the battery compartment and that they are not dirty nor corroded.
    If they are, you can clean them with a cotton swab and some rubbing alcohol.
  4. Make sure the batteries work properly.
    You can try using new batteries to see if that's where the issue comes from.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.


The setup process fails

  1. Make sure your Data Hub is plugged in a power socket.
  2. Keep your scale close to your Data Hub during the installation process.


If you see the screen “Setup failed” appearing, or if you see "Hello" when weighing yourself after the alleged setup time, try installing it again by following these steps:

  1. Try stepping on the scale once again. If nothing happens, give a short press on the button at the back of the scale to restart the installation process.
  2. Try changing the location of your scale by moving it closer to a window or on a higher floor, if you live in a multi-level home. This might help to have a better connection so the scale can be set up.
  3. Check the cellular coverage in the room where your scale is located. Your scale is not using the same network as your cell phone, however, you may check the signal strength on your cell phone to determine if there might be blackout areas inside your home.

If you still encounter issues, please reach out to the support service of your program provider.


The Data Hub doesn't turn on

Data Hub

If the LED signal does not turn green after 10 minutes, plug Data Hub closer to a window, where the network reception may be better.

Body / Body +

  1. Press the button for 3 seconds to launch the scale setup process again.
  2. If it fails again, check Data Hub connectivity and LED status. The LED is blue when Data Hub is searching for a network and is green when connected.

If you still encounter issues, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

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