choose language

This article will help you if you encounter any of the following issues:

- The battery of Pulse HR is empty
- The screen of Pulse HR is stuck on 1009 
- The installation does not operate on the app



The battery of Pulse HR is empty

When you first receive your Pulse HR, it is possible that the device will not power because the battery will be depleted. Charging the Pulse HR for a full two hours will allow you to install and begin using your tracker.



The screen of Pulse HR is stuck on 1009

If the screen of your Pulse HR is stuck on 1009 or if nothing happens when you press the button, make sure that you have removed the sticker from the screen before installing the device.



The installation does not operate on the app

  1. Make sure you have access to the internet on your mobile device.
  2. Make sure that you are installing the device on the provider app.
  3. Make sure that you keep the app open during the installation process.
  4. Make sure that the screen of your mobile device stays on during the installation process.
  5. Keep your device close to your mobile device during the installation process.
  6. Check if Sleep has already been paired with your mobile device. To do so, go to the Settings of your mobile device, select Bluetooth and locate your device in the list of devices. Select the small icon to the right of the device and select the option to Forget or Remove the device. Proceed with the installation process again.


If you still encounter this issue, reach out to Customer Service by clicking the Contact us button at the bottom of the page.

Was this article helpful?

Didn't find what you need? Here's how to get in touch.

Contact us
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.